It's crucial to be aware that obtaining an Electronic Travel Authorization (ETA) for a visit to Kenya is now a viable option. If you're contemplating a journey to this picturesque country, this article is tailored for you. We will guide you through the simple and convenient online application process for the ETA, emphasizing the ease and comfort of applying from the comfort of your home. Continue reading to discover more about this hassle-free process.

What is the Kenya Electronic Travel Authorisation (eTA)?

The Kenya eTA is a semi-automated system designed to assess the eligibility of visitors intending to travel to Kenya. Authorized by the Government of the Republic of Kenya, the eTA grants permission to travel but does not determine a traveler's admissibility; this is decided by immigration officers upon arrival.

To ensure sufficient time for authorization, it is recommended to submit eTA applications at least 3 days before travel, with the option to apply up to 3 months in advance. Travelers are advised to apply soon after booking accommodations and transportation.

Advantages of the Kenya Electronic Travel Authorisation (eTA) System:

• Convenient Submission: The Kenya eTA allows travelers to conveniently submit all required information and documentation from the comfort of their homes before embarking on their journey. This streamlined process provides peace of mind, ensuring that travelers meet the necessary requirements for their trip to Kenya.
• Elimination of In-Flight and Arrival Forms: With the Kenya eTA system in place, travelers are relieved of the need to fill out forms during their flight or upon arrival. This simplification enhances the overall travel experience by reducing paperwork and administrative hassles.
• Simplified Check-in for Airlines: Airlines benefit from the Kenya eTA system as it simplifies the check-in process. By confirming that travelers have received authorization from the Government of the Republic of Kenya and possess an approved eTA, carriers can streamline their check-in procedures, contributing to a more efficient boarding process.
• Improved Arrival Processes: The implementation of the Kenya eTA system is expected to enhance arrival processes into the Republic of Kenya. By reducing queues at arrival points for health, customs, and immigration inspections, the system aims to create a more seamless and time-efficient entry experience for travelers.
• Digital Government Processes: The Kenya eTA aligns with the Republic of Kenya's efforts to digitize its government processes. By incorporating modern technology into the travel authorization system, the country is advancing towards a more digital and efficient governance model, keeping pace with global technological advancements.

Who is required to obtain the eTA?

All foreign visitors, except citizens of EAC Member States (Burundi, Democratic Republic of the Congo, Somalia, Kenya, Rwanda, South Sudan, Uganda, and Tanzania), must obtain the eTA. Applications should be submitted via the official government website, and third-party submissions are automatically denied. For travelers under 18, a legal guardian or accompanying adult must complete the application.

Do children or infants need an eTA?

Yes, all foreign visitors, including children, must apply for an eTA. Families are encouraged to apply together.

What information is needed for eTA application?

• Valid passport
• Recent passport or selfie picture
• Contact details (home address, phone, email)
• Travel information and flight itinerary
• Proof of hotel booking or invitation letter
• Yellow fever vaccination certificate (if applicable)
• Credit/debit card information for payment

What are the photo and passport copy requirements for my online application to Kenya?

Applicant Photo: Ensure to upload a digital photograph as part of your online visa application, especially for specific countries. The passport photo should adhere to the following specifications:

• Format: PNG/JPEG/PDF.
• Equal height and width.
• Full-face presentation with a front view and open eyes.
• Center the head within the frame, displaying the full head from the top of the hair to the bottom of the chin.
• Plain light-colored or white background with no shadows on the face or background.
• Without borders.

See the correct photo example for guidance:

Passport Page Copy: When submitting your online visa application, include a copy of your passport main page (the page with your photo) with the following requirements:

• Format: JPEG/PDF.
• Clearly visible copy with no borders.

Refer to the correct passport page example for a visual representation:

What are the processing times for Kenya ETA?

Currently, there is a single option available for processing times:

Standard Processing (3 working days): This option ensures that your application will be processed within a period of three working days. For those seeking a timely but standard approval process, this option provides a balance between efficiency and processing time.

What is the expected duration for the processing of my ETA request?

The entire process typically takes less than 7 minutes. Simply complete the application form as per the instructions provided below, and we handle the remaining steps on your behalf.

Does an eTA guarantee travel permission?

No, while an eTA grants permission to travel to Kenya, it does not guarantee entry. Boarding may be denied if required documents like passport and boarding pass are not presented.

How long is my application data stored?

Refer to the Government’s Privacy Policy for information on data storage.

How do I apply for the eTA?

The Government of Kenya has made this website available as a secure platform for the purpose of allowing visitors to submit information and apply for an eTA. eTA applications must be completed only through this official website or the “Kenya Travel Authorisation” official mobile application and must be done for each individual who intends to travel to Kenya.

Application steps:

• Visit the website.
• Click Kenya eTA Application Form and follow instructions.
• Ensure correct data entry.
• Submit the application.
• Receive confirmation of application receit via email.
• If applicable, receive confirmation of payment receipt via email.
• Upon decision by immigration officer, receive approval/refusal email.
• If approved, print/download the eTA document to be presented at departure and arrival points.

How do I check the status of my eTA application?

Check the status by visiting the website using the reference number provided in the confirmation email. Do not reapply immediately.

What occurs after I have submitted my Kenya eTA application?

Following the completion of your application, you will receive the Kenya eTA via email. There's no need for embassy interaction, as we handle the process on your behalf, ensuring you save valuable time.

What is the appearance of the Kenya eTA?

The official Kenya eTA has the following visual characteristics:

How can I rectify an error in my application?

In the event of an error in your online application, please promptly reach out to our customer service representatives through the online chat feature for assistance. 

It's important to note that once your application has been submitted and linked to your passport number, no changes can be made. If necessary, you will need to submit a new application. However, rest assured that we will not charge an additional service fee for the new application.

What if my payment is refused?

Use a valid credit or debit card; checks and cash are not accepted. If payment fails, wait and try again, ensuring sufficient funds.

How far in advance should I apply for an eTA?

Standard processing time is three working days. Faster processing or assistance can be obtained through premium service.

Can I apply for an eTA before booking my journey?

No, the application requires travel information, so apply after booking transport and accommodation.

What should I do if my eTA application is rejected?

If your application is denied, you are not permitted to travel at that moment. For further information and assistance, contact to the support team.

Is my credit card information secure?

Yes, the Kenya eTA system adheres to PCI compliance, encrypts all data transmissions, and does not store credit card or payment information. It utilizes Stripe.com, a highly secure payment gateway.

How does the Government safeguard eTA data privacy?

The Republic of Kenya has taken necessary measures to protect applicant data; details can be found in the Government's Privacy Policy.